sofpact.

Sofpact

Privacy Policy

Privacy Policy

Last Updated: 25 October 2026

At Sofpact (СОФПАКТ ЕООД), your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with EU GDPR and UK data protection laws.

1. Introduction

This Privacy Policy applies to the data collected through our website, https://sofpact.com. We ensure your data is processed securely, including by third parties such as Hosting Jump Ltd., which provides our hosting services. Hosting Jump’s servers are in Sofia, Bulgaria, and the company operates under Bulgarian law, adhering to GDPR standards.

2. What Data We Collect

We may collect:

  • Personal Data: Name, email address, and other contact details provided through forms or enquiries.
  • Usage Data: Information such as anonymised IP addresses, browser type, and site interactions (collected via cookies and analytics tools).
  • Cookies: Data regarding preferences and browsing behaviours, as outlined in our Cookie Policy.

3. How We Use Your Data

Your data is used for:

  • Responding to enquiries or requests.
  • Improving website functionality and security.
  • Analytics to enhance the user experience (e.g., via Google Analytics).
  • Hosting services through Hosting Jump Ltd.

4. Legal Basis for Processing

We process your personal data based on:

  • Consent: For non-essential cookies and marketing communications.
  • Legitimate Interests: To ensure website functionality and analyse traffic.
  • Legal Obligations: Where required under applicable laws.

5. Data Sharing

We share data only with:

  • Hosting Jump Ltd.: Hosting provider with servers in Sofia, Bulgaria, compliant with GDPR.
  • Google Analytics: Used for traffic and website analytics (with IP anonymisation enabled).
  • Cloudflare: Turnstile checks that the contact form is not being sent by a bot.
  • Google Calendar: If you book a call through the booking link, your name, email address and chosen time are entered on Google’s booking page and appear in Sofpact’s calendar.
  • Other Third Parties: As outlined in our Cookie Policy.

We ensure all third parties adhere to GDPR standards.

6. Data Retention

  • Enquiries sent through the contact form or the AI diagnostic are kept for up to 12 months and then deleted automatically (see “Retention and rights” below).
  • Analytics data is retained in accordance with Google’s policies.
  • Cookies are retained as specified in the Cookie Policy.

7. Data Security

We protect your data using:

  • Encryption: SSL encryption secures all data transmitted via our website.
  • Secure Hosting: Hosting Jump’s servers in Bulgaria employ robust data protection measures.
  • Access Controls: Personal data access is limited to authorised personnel only.

8. Your Rights

Under GDPR, you have the following rights:

  • Access: Request access to the data we hold.
  • Correction: Update inaccurate or incomplete data.
  • Erasure: Request deletion of your data.
  • Objection: Object to specific data processing.
  • Data Portability: Request the transfer of your data to another provider.

To exercise your rights, please contact us at hello@sofpact.com.

9. Cookies

For details about our use of cookies, please see our Cookie Policy.

10. International Data Transfers

The website’s data is stored on Hosting Jump’s servers in Sofia, Bulgaria, within the EU. Any additional processing aligns with EU and UK legal frameworks.

11. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

Website enquiries and AI diagnostic

Contact form

When you send the contact form, Sofpact uses your name, work email, organisation, selected topic and message to understand and respond to the enquiry. The information is emailed to hello@sofpact.com and stored as a private enquiry record in this website's administration area, which only Sofpact can access. It is not added to a marketing list and does not create a public account or profile. Limited technical information is used briefly to prevent spam and abuse, and the form is protected by Cloudflare Turnstile, which performs an automated check that you are not a bot.

AI Readiness Diagnostic

The diagnostic uses your answers, email, company and optional name to generate the on-screen result and downloadable report. On submission it emails Sofpact a concise notification and stores the same private enquiry record described above, so Radko may respond about the result. It does not add you to a marketing list. An IP-based rate limit reduces abuse; the IP address is not stored with the record. The output is directional and is not an audit, compliance assessment or legal advice.

Retention and rights

Enquiry records are kept for up to 12 months and are then deleted automatically, unless the enquiry has become an active client relationship. In that case only the necessary record is retained under the applicable business record policy. To request access to, correction of, or deletion of your information, contact hello@sofpact.com; requests are actioned using the standard export and erasure tools built into this website.