Frequently Asked Questions (FAQ)

1. What services does sofpact offer?
We provide a range of tailored business services:

• Growth Strategies: Helping organisations navigate competitive markets, identify opportunities, and achieve sustainable growth through customised roadmaps.
• Operational Efficiency: Streamlining workflows, reducing risks, and building scalable solutions for measurable success.
• AI Readiness & Integration: Empowering businesses with AI-driven tools to optimise decision-making and enhance performance.
• Loyalty Programs: Designing strategies to improve customer retention and satisfaction.
• Custom Product Solutions: Delivering bespoke digital solutions aligned with your business goals.

2. Do you work internationally?
Yes, our primary focus is on the European Economic Area, UK, and US markets, but we also serve Canada, Australia, South Korea, Singapore, and MENA countries. Most of our services can be delivered remotely.

3. How can I contact sofpact?
You can reach us via email at hello@sofpact.com or use the contact form on our website. We aim to respond to inquiries within 5 working days.

4. Do you provide predefined pricing for services?
No, all our services are offered upon request and discussion. We provide customised quotes based on your specific needs and requirements.

5. How is my personal information handled when I submit an inquiry?
When you submit an inquiry or request an offer, your personal information (e.g., name, email) is processed by our employees and used solely for project-related purposes. We do not use your data for marketing campaigns.

6. Do you track website visitors?
Yes, we use Google Analytics to gather anonymous data to improve our website performance. This data is not linked to individual users. IP anonymisation is enabled to protect your privacy.

7. Do you send marketing emails?
No, we only use your information to respond to specific requests. You will not receive marketing communications from us unless explicitly agreed.

8. What are my rights regarding personal data?
Under GDPR, you have the following rights:

• Access your personal data.
• Request corrections to your data.
• Request deletion of your data.
• Object to certain uses of your data.

For more details, see our Privacy Policy or contact hello@sofpact.com.

9. How can I manage cookies on your website?
You can manage your cookie preferences via the banner displayed on your first visit or adjust your browser settings. For more details, refer to our Cookie Policy.